OKOH RUTH CHINAZA
Highly Organized Personal Assistant & Business Relationship Professional
Enugu, NG.About
Highly organized and proactive administrative professional with a proven ability to manage complex relationships, streamline operations, and provide high-level client coordination. Leveraging strong communication, discretion, and problem-solving skills, I excel at anticipating needs, resolving issues efficiently, and ensuring seamless support for senior leadership. Seeking to apply a results-driven approach as a Personal Assistant, enhancing executive productivity and operational excellence.
Work
Moniepoint Microfinance Bank
|Business Relationship Manager
Enugu, Enugu, Nigeria
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Summary
Managed and nurtured professional client relationships, ensuring seamless onboarding, ongoing support, and high satisfaction within a fast-paced microfinance environment.
Highlights
Cultivated and maintained robust professional relationships with a diverse client portfolio, ensuring seamless onboarding and ongoing support while achieving high satisfaction.
Orchestrated comprehensive client communications, responding to inquiries across phone, email, and digital platforms with professionalism and efficiency, fostering strong client trust.
Resolved complex customer issues through effective problem analysis and escalation management using Zendesk, enhancing client retention and operational flow.
Maintained meticulous client records and documentation, ensuring 100% compliance with regulatory standards and contributing to enhanced operational efficiency.
Collaborated cross-functionally with internal teams to streamline processes and improve service delivery, leading to measurable gains in overall client satisfaction.
ZaZa Elegante
|Sales Representative
Enugu, Enugu, Nigeria
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Summary
Provided direct customer engagement and operational support for a fashion retail brand, contributing to sales growth and efficient order fulfillment.
Highlights
Engaged proactively with customers to understand needs, recommend tailored products, and enhance the overall customer experience, contributing to repeat business and brand loyalty.
Supported sales and marketing efforts, contributing to increased customer flow and revenue generation through effective product presentation and promotional activities.
Monitored and managed inventory levels with high accuracy, maintaining precise records to prevent service delays and ensure product availability.
Coordinated courier and pouch services, ensuring the timely and secure delivery of customer orders and upholding high standards of operational efficiency.
Education
University of Nigeria, Nsukka
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B.A.
History and International Studies
Queens Model Schools
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Secondary School
Secondary School Certificate
Skills
Administrative & Executive Support
Executive Support, Administrative Support, Calendar Management, Schedule Management, Professional Correspondence, Email Management, Travel Coordination, Logistics Management, Documentation, Record-Keeping, Confidentiality & Discretion.
Client & Relationship Management
Client Liaison, Stakeholder Liaison, Customer Relationship Management (CRM), Problem Resolution, Escalation Management, Customer Engagement.
Operational Efficiency
Time Management, Multitasking, Inventory Management, Process Improvement, Operational Support, Compliance.
Software & Tools
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Email & Calendar Management Tools, Zendesk, CRM Systems.